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Many people are content with the quality of Levi’s jeans due to hearing about a lifetime warranty.
However, this is a common misconception that often leads to much confusion, customer complaints, and rejected returns.
Although Levi’s jeans does offer a sixty day return policy and a limited warranty, you can’t return items due to normal wear and tear, and the duration of the warranty isn’t nearly as long as what many consumers believe it to be.
Levi jeans lifetime warranty
Levi’s jeans come with a two-year limited warranty that protects consumers in the event of material and manufacturing defects.
If it’s been less than two years from the date of the original purchase, you can exchange your jeans for a similar pair provided they are found to be defective.
Understanding the Levi’s warranty
The Levi Strauss company clearly states that they firmly stand behind the quality of their jeans. However, they do not offer a full lifetime warranty on their products as many people mistakenly believe.
They do provide a limited two-year warranty, though.
This warranty will not cover reimbursement or replacement of jeans that are damaged through normal wear and tear.
So, if your jeans rip within two years from the date of purchase, you won’t be able to get your money back unless they are defective.
Another aspect of the warranty that can be confusing or misleading is that even though the products are covered under the warranty for two years, they are still subject to a mere sixty day return policy.
How the Levi’s jeans warranty works
You can take advantage of the Levi’s jeans warranty policy by filling out and submitting the warranty return form online.
You’ll then receive an email confirmation with a response to your request from the Levi Strauss Company.
Levi’s will provide you with an address where you need to send a printed copy of your warranty request form along with the defective jeans.
After Levi’s has inspected your jeans, they’ll either deny your request or replace the jeans with a similar pair.
The process is much easier if you purchased your jeans from the Levi’s website or a Levi’s outlet store within the last sixty days.
Then you can simply return the item for a full refund or a replacement pair of jeans.
Final thoughts
Of course, you need to be aware of the fine print when attempting to utilize the Levi’s warranty.
You will be responsible for the return shipping costs and Levi’s will not reimburse you for those fees.
It’s also strongly suggested that you insure the package which is going to cost you even more money.
When returning a pair of Levi’s within sixty days, the jeans must be unwashed and unworn. However, if you are sending them back to Levi’s for an inspection, the only requirement is that the jeans are clean.
It will also take between two to four weeks to receive a response from Levi’s and/or a replacement pair of jeans.
It’s safe to say that it would be cheaper and easier to just go out and buy a new pair of Levi’s and avoid the hassle of the warranty.
But even though Levi’s doesn’t provide a lifetime guarantee, their jeans continue to be loved by many dedicated customers.
Robert is a native Texan writer for TexasWalkabout, passionate about Texas culture and food, wearing cowboy boots daily. He interviews local pitmasters and chefs, tastes and reviews innovative dishes, and explores hidden gems and iconic landmarks. Graduating magna cum laude in Cyber Security from the University of Texas at San Antonio, Robert excels academically and professionally while also being knowledgeable in Texas history and culture. After living in Texas for over 28 years, he provides first-hand and trustworthy information for all your Texas needs!
